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Frequently asked questions
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Complaints and Redressals
Grievance Escalation
Level 1: Customer care/Complaints
Mr. Ritesh Shah
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
18002099393
ks.escalation@kotak.com
9 a.m. to 6 p.m. All trading days
Level 2: Head of Customer Service
Mr. Tabrez Anwar
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
022-42858208
ks.servicehead@kotak.com
9 a.m. to 6 p.m. All trading days
Level 3: Compliance Officer
Mr. Hiren Thakkar
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
022-42858484
ks.compliance@kotak.com
9 a.m. to 6 p.m. All trading days
Level 4: CEO
Mr. Shripal Shah
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
022-42858301
ceo.ks@kotak.com
9 a.m. to 6 p.m. All trading days
Level 1: Customer care/Complaints
Mr. Ritesh Shah
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
18002099393
ks.escalation@kotak.com
9 a.m. to 6 p.m. All trading days
Level 2: Head of Customer Service
Mr. Tabrez Anwar
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
022-42858208
ks.servicehead@kotak.com
9 a.m. to 6 p.m. All trading days
Level 3: Compliance Officer
Mr. Hiren Thakkar
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
022-42858484
ks.compliance@kotak.com
9 a.m. to 6 p.m. All trading days
Level 4: CEO
Mr. Shripal Shah
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
022-42858301
ceo.ks@kotak.com
9 a.m. to 6 p.m. All trading days
Key Managerial Personnel
| Sn No. | Name of the Individual | Designation | Landline Number | Email ID |
|---|---|---|---|---|
1 | Mr. Shripal Shah | Managing Director & CEO | +91-22-42858301 | |
2 | Mr. Sandeep Chordia | Chief Operating Officer | +91-22-62664001 | |
3 | Mr. Pratik Gupta | Whole-time Director | +91-22-62664005 | |
4 | Mr. Sanjeev Prasad | Co-Head KIE | +91-22-62664006 | |
5 | Mr. Hiren Thakkar | Compliance Officer | +91-22-42858484 | |
6 | Mr. Girish Dixit | Chief Information Security Officer | +91-22-62664004 | |
7 | Mr. Vikas Tarekar | Company Secretary | +91-22-42858221 |
Note: Above contacts will be available from 9 a.m. to 6 p.m. on all trading days.
In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:
• SEBI at https://scores.sebi.gov.in
• SMARTODR Dispute Website: https://smartodr.in
*Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES portal and the process for handling/monitoring of complaints received through SCORES platform is also set out vide this flowchart
Cyber Security
18002099595
ks.ccd@kotak.com
9 am to 6 pm | Available on all Trading Days
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